TERMS & CONDITIONS

1. ABOUT US

Company / Brand: PARANA USA DBA PARANA JEWELS

Website: WWW.PARANAJEWELS.COM

Email: CUSTOMERS@PARANAJEWELS.COM

We are a fine jewelry brand specializing in handcrafted gold and gemstone pieces, operating under the laws of the United States and serving customers worldwide.

2. ACCEPTANCE OF TERMS

By visiting our website, creating an account, or placing an order, you confirm that:

• You are at least 18 years of age
• You have the legal capacity to enter into a binding contract
• You have read, understood, and agree to these Terms & Conditions
• You agree to our Privacy Policy and Shipping & Returns Policy, which are incorporated herein by reference

We reserve the right to update these Terms at any time. Changes take effect immediately upon publication on our website. Continued use of our site constitutes acceptance of the updated Terms.

3. PRODUCTS & DESCRIPTIONS

We take great care to represent our jewelry accurately. However:

• Product images are for illustrative purposes — actual color, texture, and finish may vary slightly due to screen settings, lighting, and the handcrafted nature of each piece
• All weights, dimensions, and gemstone specifications are approximate and may vary within industry tolerances
• We reserve the right to modify, discontinue, or limit availability of any product at any time without prior notice
• In the case of a product description error or pricing mistake, we reserve the right to cancel the affected order and issue a full refund

Custom & Made-to-Order Pieces

Custom orders are unique pieces created to your specifications. By placing a custom order, you acknowledge that:

• The final piece may vary slightly from digital renders or sketches due to the handcrafted process
• Minor variations in stone placement, finish, or proportions are inherent to handmade jewelry and are not considered defects
• Custom orders are final sale — no returns, exchanges, or refunds once production has begun

4. PRICING & PAYMENT

All prices are listed in US Dollars (USD) unless otherwise stated. Prices are subject to change without notice.

Payment Methods

• We accept major credit and debit cards (Visa, Mastercard, American Express)
• PayPal and Shop Pay
• Additional payment methods may be available at checkout depending on your location

All transactions are processed through Shopify's secure, PCI-DSS Level 1 compliant payment infrastructure. We do not store, access, or retain your payment card details.

Order Confirmation

Your order is not confirmed until you receive an official order confirmation email from us. We reserve the right to decline or cancel any order at our discretion, including cases of suspected fraud, pricing errors, or product unavailability. In such cases, a full refund will be issued promptly.

Currency & International Pricing

For international customers, your bank or payment provider may apply currency conversion fees and exchange rate differences. These charges are beyond our control and are your sole responsibility.

5. ORDER PROCESSING & DELIVERY

Processing times and shipping terms are governed by our Shipping & Returns Policy, which forms part of these Terms. Key points:

• In-Stock Items & Engagement Rings: 15 business days processing
• Custom & Bespoke Jewelry: 4 to 12 weeks depending on complexity
• Shipping costs are calculated and displayed at checkout before payment is confirmed
• Delivery timeframes are estimates and not guaranteed — delays caused by carriers, customs, or events beyond our control are not our liability
• Risk of loss passes to the customer upon delivery and signature confirmation

6. INTELLECTUAL PROPERTY

All content on this website — including but not limited to designs, photographs, logos, text, product names, jewelry designs, and graphics — is the exclusive property of

PARANA USA and is protected by U.S. and international copyright, trademark, and intellectual property laws.

• You may not copy, reproduce, distribute, modify, or commercially exploit any content from this site without our prior written consent
• Our jewelry designs are original works. Any reproduction, imitation, or unauthorized use of our designs is strictly prohibited and may result in legal action
• User-submitted content (reviews, photos) grants us a non-exclusive, royalty-free license to use such content for marketing purposes

7. ACCEPTABLE USE

You agree not to use our website to:

• Submit false, misleading, or fraudulent orders or personal information
• Attempt to gain unauthorized access to our systems or customer data
• Use automated tools, bots, or scrapers to extract data from our site
• Post defamatory, offensive, or harmful content in reviews or communications
• Engage in any activity that disrupts or interferes with our website or servers
• Resell our products commercially without prior written authorization

We reserve the right to cancel orders, suspend accounts, and take legal action against users who violate these terms.

8. CUSTOM ORDER TERMS

Custom and bespoke orders are subject to the following additional terms:

• A non-refundable deposit may be required to begin production — the amount will be stated at the time of order
• You are responsible for providing accurate specifications (ring size, stone preference, engraving text, etc.) at the time of order — errors in customer-provided specifications are not our liability
• We will provide design previews or sketches for approval before production begins, where applicable
• Once production has started, modifications to the design are not guaranteed and may incur additional costs
• Estimated completion dates are targets, not guarantees — complex pieces may require additional time

9. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law:

• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or website
• Our total liability to you for any claim shall not exceed the amount paid for the specific order giving rise to the claim
• We are not responsible for delays, losses, or damages caused by third-party carriers, customs authorities, or events beyond our reasonable control (including natural disasters, strikes, or government actions)
• We do not warrant that our website will be available, error-free, or free of viruses at all times

Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages. In such cases, our liability is limited to the maximum extent permitted by law.

10. DISCLAIMER OF WARRANTIES

Our products are provided "as described" based on our listings. We do not offer extended warranties beyond those expressly stated. Specifically:

• Normal wear and tear, tarnishing, scratches, or damage caused by improper care or use are not covered
• We recommend all fine jewelry be handled with care, stored properly, and kept away from chemicals, perfumes, and harsh environments
• Gemstone characteristics such as natural inclusions, color variations, and minor surface irregularities are inherent to natural stones and are not considered defects

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless

PARANA USA, its owners, employees, and agents from and against any claims, damages, losses, or expenses (including legal fees) arising out of:

• Your breach of these Terms & Conditions
• Your violation of any applicable law or third-party right
• Any content you submit to our website
• Your misuse of our products or website

12. GOVERNING LAW & DISPUTE RESOLUTION

Governing Law

These Terms are governed by the laws of the State of New York, United States of America, without regard to its conflict of law provisions.

Dispute Resolution

In the event of a dispute, we encourage you to contact us first at customer@paranajewels.com to seek an amicable resolution. For unresolved disputes:

• US customers: disputes shall be resolved through binding arbitration in accordance with the American Arbitration Association (AAA) rules, or in the courts of New York.
• International customers: disputes shall be subject to the exclusive jurisdiction of the courts of New York. USA
• You waive any right to participate in class-action lawsuits against us

International Use

Our website is operated from the United States. If you access it from another country, you are responsible for compliance with your local laws. We make no representation that our products or services are appropriate or available in all locations.

13. PRIVACY

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

14. FORCE MAJEURE

We shall not be held liable for any failure or delay in performance arising from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, war, government restrictions, labor strikes, supply chain disruptions, or carrier delays. In such events, we will notify you as soon as reasonably possible and offer an updated timeline or, where applicable, a full refund.

15. SEVERABILITY & ENTIRE AGREEMENT

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

These Terms, together with our Privacy Policy and Shipping & Returns Policy, constitute the entire agreement between you and us regarding your use of our website and purchase of our products, superseding any prior agreements.

16. CONTACT US

For questions about these Terms & Conditions, please contact us: