SHIPPING & RETURNS POLICY

1. ORDER PROCESSING TIME

Each piece of jewelry is crafted with meticulous care. Processing times vary by order type:

In-Stock Items — 5 business days

Engagement Rings — 10 - 15 business days

Custom & Bespoke Jewelry — 4 to 12 weeks depending on design complexity

Business days are Monday through Friday, excluding public holidays in the United States. You will receive an email confirmation when your order ships, including a tracking number.

2. SHIPPING COSTS

Shipping is calculated based on your destination, order weight, and selected shipping method. The exact shipping cost will be displayed at the end of your order before you confirm payment — no surprises.

• Shipping rates are calculated at checkout after you enter your delivery address
• All orders are shipped via fully insured, signature-required carriers (DHL Express / FedEx)
• Insurance is included and covers the full retail value of your order during transit

3. DOMESTIC SHIPPING — UNITED STATES

We ship throughout the continental United States, Alaska, and Hawaii using fully insured, trackable carriers.

• Standard Shipping: 5–7 business days after processing
• Expedited Shipping: 2–3 business days after processing
• Overnight Shipping: next business day after processing

All domestic shipments are fully insured for the declared retail value and require an adult signature upon delivery. No packages are left unattended.

4. INTERNATIONAL SHIPPING — WORLDWIDE

We ship to most countries worldwide via DHL Express or FedEx International. Every international shipment is fully insured and tracked.

• Estimated delivery: 5–14 business days after processing, depending on destination and customs clearance
• Fully insured for the total order value
• Adult signature required upon delivery
• Real-time tracking updates sent to your email

Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, and local taxes upon arrival in your country. Please note:

• All customs charges are the sole responsibility of the customer
• These fees are not included in your order total or shipping cost
• The amount is determined by your local customs authority — we cannot estimate or predict it
• We declare the full retail value of all shipments as required by international law

5. RETURNS & REFUNDS

Return Window — 3 Calendar Days

We accept return requests on eligible items within 3 calendar days of confirmed delivery. To submit a return request, email us at CUSTOMER@PARANAJEWELS.COM with your order number and reason for return.

Condition Requirements — Brand New, Unworn

All returned items must be received in brand new, unworn condition. This means:

• Never worn, tried on beyond initial fitting, or used in any way
• Free of scratches, dents, marks, or any signs of wear
• No exposure to perfume, chemicals, water, or cosmetics
• All original tags, certificates, and documentation intact
• Returned in the original jewelry box and packaging, sealed as received

Return Inspection Policy

Every return is subject to a thorough physical inspection by our quality control team upon receipt. Please read the following carefully:

• Scratches, scuffs, or surface marks not present at the time of delivery
• Signs of wear, including bent prongs, loosened stones, or altered finish
• Damage caused by improper use, storage, or exposure to chemicals
• Evidence the item has been worn publicly or used beyond a brief fitting
• Missing original packaging, certificates, or documentation

If a returned item does not pass inspection, we will notify you within 3 business days with photographic evidence of the condition found. In such cases, we reserve the right to:

• Decline the return and ship the item back to you at your expense, or
• Apply a partial refund reflecting the diminished condition of the item

Non-Returnable Items — Final Sale

The following items cannot be returned or refunded under any circumstances:

• Custom, bespoke, and made-to-order jewelry
• Engagement rings made to a specific size or design
• Engraved or personalized pieces
• Items that have been worn, resized, or altered after delivery
• Items returned without original packaging or proof of purchase
• Earrings (for hygiene reasons)
• Items purchased during final sale or clearance events

6. RING SIZING ADJUSTMENTS

If your ring requires resizing after delivery, we are happy to assist. Please note:

• Contact us within 7 days of delivery to request a sizing adjustment
• The customer is responsible for all shipping costs — both to send the piece to us and for its return after adjustment
• Shipping must be sent via a fully insured, tracked courier — we are not liable for items lost during customer-arranged shipping
• Some designs cannot be resized without affecting structural integrity — we will advise you before proceeding
• Custom orders are made to the size specified at the time of order and are not eligible for complimentary adjustment

7. DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery with:

• Your order number
• Clear photographs of the item and its packaging
• A brief description of the issue

We will arrange a replacement or full refund at no cost to you. Claims reported after 48 hours of confirmed delivery may not be accepted.

8. CONTACT US